Refund policy

RETURNS & REFUNDS

We want you to love your AuraGlow order. If something isn't right, here's how we'll help.

CHANGED YOUR MIND? (7-DAY COOLING-OFF PERIOD)
Because you bought online, you can cancel your order and return it within 7 days of receiving it, as allowed under South Africa's Electronic Communications and Transactions Act.
- For hygiene and safety reasons, skincare and beauty devices must be unopened, unused and in their original packaging, with any seals intact.
- You're responsible for the cost of sending a change-of-mind return back to us.
- Once we receive and check the return, we'll refund the full purchase price within 30 days.

DAMAGED, FAULTY OR WRONG ITEM?
If your order arrives damaged, faulty, or isn't what you ordered, please email us as soon as possible with your order number and photos. Under the Consumer Protection Act, defective goods can be returned within 6 months of delivery for a repair, replacement or refund. We'll cover the return delivery cost in these cases.
This doesn't apply to normal wear, misuse, or damage caused by not following the product instructions.

HOW TO START A RETURN
1. Email ordersauraglow@gmail.com with your order number and the reason for your return.
2. We'll reply within 1–2 business days with the return address and next steps. Please don't send items back without contacting us first.

HOW YOU'LL BE REFUNDED
Approved refunds are paid back to your original payment method. Depending on your bank, it can take a few business days to reflect.

DISCOUNTED ITEMS
Items bought with a discount code or bundle offer are refunded at the price you actually paid.